var texts = new Array(); texts["home"] = "Home"; texts["menu_general"] = "General Information"; texts["menu_marketing"] = "Marketing Materials"; texts["menu_bs"] = "Business Support"; texts["menu_ts"] = "Customer Support Services"; texts["menu_euni"] = "eUniversity"; texts["menu_rept"] = "Find solution or contact us"; texts["menu_tsqa"] = "Request for information"; texts["menu_tsdoc"] = "Technical documentation"; texts["menu_tshcl"] = "Compatibility with MFP"; texts["menu_users"] = "User management"; texts["menu_sow"] = "Customer proposal generator"; texts["menu_acc"] = "Account"; texts["quicksearch"] = "quick search"; texts["qa_load"] = "Searching for articles, please wait a moment ..."; texts["qa_none"] = "Search returned no results. Please change the search filter to find desired doucment."; texts["qa_many"] = "Too many results returned, please be more specific ..."; texts["welcome"] = "Welcome to YSoft Partner portal"; texts["welcome_general"] = "It's easy to do business with us"; texts["welcome_business"] = "Welcome to YSoft Business Support"; texts["welcome_marketing"] = "Welcome to YSoft Marketing portal"; texts["welcome_ts"] = "Welcome to YSoft Customer Support Services"; texts["welcome_ysf"] = "

Welcome to
YSoft Corporation"; texts["welcome_safeq"] = "
copy · print · scan
control · track
charge"; texts["welcome_safeq2"] ="Control costs!
Improve security!
Go green!"; texts["bonly"] = "This feature is available to YSoft business partners only!"; texts["enonly"] = "This part of the portal is not yet localized. We are working hard to bring you even this content in ...."; texts["uselang"] = "Please, use English when describing problems!"; texts["welcome2"] = "This portal serves as single communication point between you and YSoft support. The main purpose of this portal is request centralization and simplification of technical and business service delivery even in time where our employees are not available."; texts["welcome3"] = "Please, log in first."; texts["request"] = "Please select a type of your request ..."; texts["problem"] = "Report Incident on SW/HW"; texts["problemdesc"] = "Report incident in working system (someting that was working before failes)."; texts["instal"] = "Installation or Configuration help"; texts["instaldesc"] = "Find help with configuration of new feature, installation of new terminal, printer, MFP, patch, fix, or other part of the system."; texts["question"] = "Request for Information, Download SafeQ"; texts["questiondesc"] = "I have a technical question, need to verify compatibility, known defects database or download SafeQ"; texts["hcl"] = "Check mfp/printer compatibility list"; texts["hcl_cert"] = "Request mfp/printer compatibility check"; texts["doc"] = "Download documentation"; texts["remote"] = "Request remote assistance"; texts["card"] = "Request card conversion manager"; texts["regonly"] = "Available for registered users only"; texts["regonlydesc"] = "Troubleshooting and problem reporting requires several business information that are available for registered users only. YSoft Partners can use the same credentials as for other systems (eg. partners portal).End users should register first."; texts["login"] = "Please login to continue."; texts["pclas"] = "Problem classification"; texts["severity"] = "Please select severity of the reported incident, considering business impact:"; texts["pminor"] = "Incident (Non-classified minor incident)"; texts["pmajor"] = "Major incident, affecting more users"; texts["pcritical"] = "CRITICAL incident with major business impact "; texts["px"] = "Comment only"; texts["reason"] = "Please specify business impact of the incident!
Any *over-classification* (i.e. classification of a probelm within a category above its actual status) of reported problem can be considered as a breach of the Partner Agreement and may cause significant delay in reposnse from our Helpdesk
"; texts["ptype"] = "Please select related product:"; texts["next"] = "continue with troubleshooting"; texts["load"] = "loading..."; texts["load2"] = "initializing page, please wait a moment ..."; texts["wait"] = "please wait a moment"; texts["faq"] = "Questions and Answers / FAQ"; texts["faqdesc"] = "WARNING: This section is NOT intended for INCIDENT reporting. Should you experience any issues, use incident reporting section instead. Problems reported within this section are not subject to SLA and might not be answered in expected time!
"; texts["search"] = "Search: "; texts["askq"] = "ask question"; texts["prestore"] = "Password restoration is not available at the moment.
We appologize for inconvenience.

YSoft support team."; texts["notlog"] = "not logged"; texts["ftp"] = "forgot the password"; texts["rtp"] = "change password"; texts["nreg"] = "new registration"; texts["bport"] = "YSoft business partners can use partner portal credentials"; texts["logoff"] = "logout"; // show this for technical page only texts["rma_report"] = "HW Repair Service Request (RMA)"; texts["rma_loading"] = "Connecting to online RMA system ..."; texts["rma_denied"] = "We are very sorry, but we did not find your Partner ID in our database. This means that either you are not in direct business relation to YSoft, or we don't have your contact details in our database. If you should be eligible to process with RMA and you see this message, please contact your Account Manager in YSoft."; texts["rma_rdesc"] = "Using this form will benefit you many improvements
  • Receiving all information at once
  • Reducing overhead costs
  • Bright reaction to your request
  • Automatical tracking of progress by email notification
    After filling this form you get reference number, delivery adress of the service center and other crutial instructions"; texts["rma_sendto"] = "YSoft Service center"; texts["rma_sender"] = "Requestor information"; texts["rma_reciever"] = "Return address(who will receive repaired goods)"; texts["rma_contact"] = "Contact name"; texts["rma_email"] = "Contact email"; texts["rma_company"] = "Contact organization"; texts["rma_phone"] = "Contact phone"; texts["rma_street"] = "Street"; texts["rma_city"] = "City"; texts["rma_zip"] = "ZIP"; texts["rma_country"] = "Country"; texts["rma_partser_desc"] = "Please enter part number and serial number of faulty item. If you don't know the serial number, please enter only part number and invoice number instead. This information is crucial for smooth and correct request processing. Part number and serial number can be typicaly found on the following (or similar) label."; texts["rma_partser_no"] = "Serial number"; texts["rma_issue"] = "Detailed description of the failure. (Detailed description can help us to speed up repari process)"; texts["rma_no_ser"] = "I have goods without a serial number (cable, ...)"; texts["rma_yourid"] = "My reference number
    Any reference you want to see in the RMA communication"; texts["rma_invoice"] = "Invoice #"; texts["rma_req_sup"] = "Warranty repair required."; texts["rma_ext_sup"] = "The extended warranty has been purchased with the product."; texts["rma_invalid_sn"] = "This serial number is invalid."; texts["rma_invalid_pn"] = "This part number is invalid."; texts["rma_specialfw"] = "I require special FW
    Some customised terminals requires special firmware"; texts["rma_info1"] = "Your Request has been registered and an email notification sent to your email address.
    Please ship the goods to the following address including print out of the attached notification document."; texts["rma_info2"] = "Important! For all countries outside EU
    Please make sure that each shipment has 2 copies of proforma invoice required for import customs purposes according law of Czech Republic (1 copy to be glued on the box and 1 copy to be given to forwarder).
    Invoice contents:
  • visible note 'Proforma invoice'
  • visible note 'RMA'
  • claimed items (external/internal YS part numbers)
  • price per item including currency
  • total cost including currency
  • visible note 'Country of origin: Czech Republic'
  • contact person and telephone number of sender
  • contact person and telephone number of recepient."; texts["rma_info3"] = "Box with the goods must be visibly signed with reference number (see the RXxxxxx number at the bottom of the screen). Please keep the information as a reference to the further communication with YSoft reagarding this repair claim.

    If you require ON-SITE service, please create a HelpDesk ticket HERE and enter the HW RS reference number into Incident description."; texts["rma1"] = "A Return Merchandise Authorisation request form used for returning in-warranty defective SafeQ hardware."; texts["rma2"] = "Please download this form."; texts["rma3"] = "Fill in the form and send it together with the defective goods to our RMA department. Include the 'RMA' sign on sent package for faster claim fulfilment."; texts["rma4"] = "See YSoft corporate page for contact details."; texts["rma5"] = "After the warranty claim is processed and legitimacy reviewed, you will receive a protocol describing in detail the results of the request."; texts["r_email"] = "Sender e-mail:"; texts["r_phone"] = "Contact phone including international prefix." texts["r_cust"] = "Customer, licence or SLA number:"; texts["r_nosla"] = "Customer doesn`t have SLA"; texts["r_custdesc"] = "Please select the respective SLA from the drop down list. If you do not have an extended SLA for your customer, please leave the default text \"Customer doesn't have SLA\" and include the name of the customer in Incident summary field"; texts["r_cp"] = "Contact person:"; texts["r_subj"] = "Incident summary (subject):"; texts["r_desc"] = "Incident description:"; texts["r_howto"] = "Description of how can we simulate the problem"; texts["r_user"] = "Login name of a user affected by the incident:"; texts["r_date"] = "Date and time of the last occurence:
    Please specify EXACT date and time"; texts["r_prn"] = "Affected MFD/printer: (name, IP):"; texts["r_term"] = "Problematic terminal - if any: (SN/IP):"; texts["r_sqversion"] = "SafeQ version:"; texts["r_sqpatch"] = "Exact patch version:"; texts["r_charg"] = "Please note that remote assistance is CHARGED SERVICE, unless required to fulfill SLA!. Remote assistance can not be proceed immediately. You need to recieve confirmation from our Support Team to setup remote assistance."; texts["r_tvw"] = "Please download TeamViewer tool that is used by our support for remote access.

    The remote assistance is available for SLA customers and premium partners only!

    "; texts["r_att"] = "Attached files:"; texts["r_send"] = "Send ticket"; texts["r_cancel"] = "Cancel ticket"; texts["r_sqinfo"] = "Please replace this text with the information provided by the SafeQ web interface. Log in to the web interface, select 'helpdesk info' and then 'View system informations'. Click on 'save as text file' and cut&paste the content in here."; texts["frm_from"] = "Please enter your email address first!"; texts["frm_cp"] = "Please enter your contact information first!"; texts["frm_subj"] = "Please enter the description of the request!"; texts["frm_phone"] = "Are you sure you don't want to be contacted by phone?"; texts["frm_sq"] = "Please select SafeQ version!"; texts["frm_info"] = "Are you sure you don't want to include SafeQ information? It is most likely our Support team will ask for it later."; texts["frm_files"] = "Are you sure you don't want to include SafeQ log files? It is most likely our Support team will ask for it later."; texts["frm_fail"] = "Unable to send ticket: "; texts["wikirate"] = "Was this information useful?"; texts["rate1"] = "Not working"; texts["rate2"] = "Not helpful"; texts["rate3"] = "Helpful"; texts["rate4"] = "Very Helpful"; texts["rate5"] = "Solved my problem"; texts["goback"] = " Go back"; texts["goback2"] = " Go one step back"; texts["goback3"] = " Go back"; texts["step1alert"] = "WARNING: This form is NOT intended for PROBLEM reporting. Should you experience any problem, use problem reporting section instead. Problems reported with this form are not subject to SLA and might not be answered in expected time!"; texts["setsev"] = "Please specify business impact for CRITICAL problem"; texts["checksteps"] = "Please, verify all installation steps first!\nThere are still #1 tests missing!"; texts["troub_rtp"] = "Report the Incident"; texts["troub_rma"] = "Proceed with Return of Merchandize (RMA)"; texts["troub_ctc"] = "click to continue"; texts["troub_chk"] = "check: "; texts["submitting"] = "Please wait, your request is being send ..."; texts["ticket_ok"] = "Ticket has been successfully send. Our helpdesk team will get to you as soon as possible. Ticket confirmation including reference number will be delivered to your email address."; texts["ticket_ok1"] = "Please continue using this portal or log off"; texts["ticket_fail"] = "Ticket delivery has failed with message: "; texts["ticket_fail1"] = "Click here to modify the data and send the ticket again"; texts["tick_list"] = "View incident reporting history"; texts["tick_total"] = "Open tickets"; texts["tick_ts"] = "@YSoft"; texts["tick_rd"] = "@YSoft/Defect"; texts["tick_cust"] = "@Customer"; texts["ts_AR"] = "YSoft awaits information"; texts["ts_RD"] = "Bug fixing in progress"; texts["ts_TS"] = "Waiting for YSoft (TS)"; texts["ts_CR"] = "YSoft awaits confirmation"; texts["slas"] = "List of Service Level Agreements (SLA)"; texts["sla_cust"] = "customer"; texts["sla_active"] = "active"; texts["sla_old"] = "inactive"; texts["sla_exp"] = "to be expired soon"; texts["sla_search"] = "search: "; texts["t_reply"] = "Reply"; // EOB: show this for technical page only texts["no_record"] = "no results matches your query."; texts["ar_search"] = "Search/Narrow down the list:"; texts["ar_wdon"] = "Watchdog is NOT enabled for this category. Enable notification for new articles."; texts["ar_wdoff"] = "Watchdog is enabled for this category. Disable notification for new articles."; texts["ar_denied"] = "This category is empty or you don`t have rights to view it"; texts["ar_category"] = "Category: "; texts["ar_more"] = "More articles ..."; // show this only for general page texts["ur_userlist"] = "User management"; texts["ur_edituser"] = "Edit user information"; texts["ur_addou"] = "Add cost centre"; texts["ur_name"] = "Name"; texts["ur_sname"] = "Surname"; texts["ur_login"] = "Login"; texts["ur_dept"] = "Department"; texts["ur_entername"] = "Please, enter valid name"; texts["ur_entername2"] = "Department name must not end with DOT"; texts["ur_entersubj"] = "Please, enter description"; texts["ur_parentdep"] = "Parent department"; texts["ur_dname"] = "Department name"; texts["ur_sn"] = "Department subject number"; texts["ur_show-all"] = "Show all"; texts["ur_hide-all"] = "Hide all"; texts["ur_accr"] = "Access rights"; texts["ur_edit"] = "Edit user"; texts["ur_add"] = "Add user"; texts["ur_del"] = "Delete user"; texts["ur_adduser"] = "Add user to the cost centre"; texts["ur_editou"] = "Edit cost centre"; texts["ur_delou"] = "Delete cost centre"; texts["ur_delconf"] = "Are you sure you want to delete this user?"; texts["ur_street"] = "Street"; texts["ur_city"] = "City"; texts["ur_zip"] = "ZIP code"; texts["ur_state"] = "State"; texts["ur_street"] = "Please, enter street"; texts["ur_city"] = "Please, enter city"; texts["ur_zip"] = "Please, enter ZIP"; texts["ur_state"] = "Please, enter state"; texts["manual"] = "How to work with user management"; // EOB: general page only texts["mkt_newsq"] = "Newsletter"; // show this for business page only texts["sow_nq"] = "Create New Quote"; texts["sow_nqd"] = "Create new quote for your prospect, order YSoft SafeQ® or prepare Pre-installation Checklist, Customer Expectation Document or Scope of Work"; texts["sow_load"] = "Loading prospect history ..."; texts["sow_quo"] = "Price Proposal & Scope Of Work"; texts["sow_dl1"] = "[download SoW and price quote]"; texts["sow_dl2"] = "[download SoW only]"; texts["sow_denied"] = "Unforunately, access for the Customer Proposal generator is available to Platinum Partners only. Please contact your liaison in YSoft if you don't have an access and you should have.Thanks for understanding."; texts["sow_showmy"] = "Show my prospects"; texts["sow_showoth"] = "Show prospects of others"; texts["sow_"] = ""; //show this for business / license part onlu texts["lic_type"] = "License type" texts["lic_trial"] = "Generate SafeQ trial license" texts["lic_desctrial"] = "Please Enter name of customer, who will be owner of these DEMO licences, select type of trial license you want to generate and click on button `Generate licences`. Unpack generated licences files from ZIP archive, copy them to directory SafeQ/conf/licence and restart SafeQ server service. Values of fields can contain only letters, numbers and characters in brackets (.,/ -_)."; texts["lic_activate"] = "Register your SafeQ installation"; texts["lic_descActivate"] = "Please register your SafeQ installation; after completing all information on this screen, please press the [generate] button. Then copy the displayed Activation Key to your SafeQ web interface to activate your copy of SafeQ."; texts["lic_devs"] = "Estimated number of MFPs:"; texts["lic_title"] = "Generate SafeQ licence from activation keys"; texts["lic_desc"] = "Enter name of customer, who will be owner of these licences, maximum five activation keys and click on button `Generate licences`. Unpack generated licences files from ZIP archive, copy them to directory SafeQ/conf/licence and restart SafeQ server service. Values of fields can contain only letters, numbers and characters in brackets (.,/ -_)."; texts["lic_cust"] = "Customer`s name"; texts["lic_addr"] = "Address"; texts["lic_cid"] = "Company ID"; texts["lic_reg"] = "Registered at"; texts["lic_foa"] = "Field of activity"; texts["lic_foa2"] = "Finance|Education|Services|Public organization|Production|Other"; texts["lic_key"] = "Activation key"; texts["lic_compl"] = "Please complete following field:"; texts["lic_compl2"] = "Value of field can contain only letters, numbers and characters in brackets (.,/ -_)!: "; texts["lic_reload"] = "Reload page"; texts["lic_dl"] = "Download licenses"; texts["lic_add"] = "Click on icon to add additional input field."; texts["lic_del"] = "Click on icon to remove this information."; texts["lic_max5"] = "You can generate maximum 5 licences in one batch"; texts["lic_min1"] = "You need to enter at least one actiovation key!"; texts["lic_badkey"] = "Some activation keys have wrong format! (12345-12345-12345-12345-123456)"; texts["lic_gen"] = "Generate SafeQ licence"; texts["lic_act"] = "Activate SafeQ licence"; texts["lic_tmp"] = "Manage license templates"; texts["lic_ovw"] = "Browse license history"; texts["lic_"] = ""; texts["no"] = "NO"; texts["yes"] = "YES"; texts["text33"] = "Licence decryption"; texts["text34"] = "Decrypted data:"; texts["text35"] = "Decrypt valid licence"; texts["text36"] = "Licence has beeen successfuly decrypted"; texts["text37"] = "Content of licence:"; texts["text38"] = "Licence owner"; texts["text39"] = "Date of generating licence"; texts["text40"] = "Valid to"; texts["text41"] = "SafeQ version"; texts["text42"] = "Limitation on SafeQ build"; texts["text43"] = "SafeQ edition"; texts["text44"] = "Support of SafeQ cluster"; texts["text45"] = "Support of SafeQ Offline Remote Spooler"; texts["text46"] = "Support of SafeQ Scan Management"; texts["text47"] = "Support SafeQ Fax Server"; texts["text48"] = "Number of devices"; texts["text49"] = "Number of local devices"; texts["text50"] = "Number of Embedded Ricoh"; texts["text51"] = "Number of Embedded KonicaMinolta"; texts["text52"] = "Number of Embedded Xerox"; texts["text53"] = "Licence does not allow printing via SafeQ server"; texts["text54"] = "Full cluster"; texts["text55"] = "Single database cluster"; texts["text56"] = "UNLIMITED"; texts["text57"] = "You can decrypt licence to see what limitations contains"; texts["text59"] = "Choose a licence for decrypting and click on the button"; texts["feedback"] = "Please provide with us feedback to this portal:"; texts["send"] = "Send"; texts["cancel"] = "Cancel"; // EOB: business page only/ texts["licence_text_27"] = "You need to select at least one licence!"; texts["licence_text_21"] = "History of generated SafeQ licences"; texts["licence_text_22"] = "List of all licences you generated in past. All files are available to download."; texts["licence_text_47"] = "Unpack generated licences files from ZIP archive, copy them to directory SafeQ/conf/licence and restart SafeQ server service."; texts["licence_text_24"] = "Activation key"; texts["licence_text_54"] = "Date from"; texts["licence_text_55"] = "Date to"; texts["licence_text_23"] = "Your history is empty or search result don't match any record..."; texts["licence_text_25"] = "Customer"; texts["licence_text_49"] = "Search"; texts["licence_text_50"] = "Cancel filter"; texts["lic_date"] = "Date"; //licence history //EOB: licence history //licence history texts["licence_text_27"] = "You need to select at least one licence!"; texts["licence_text_21"] = "History of generated SafeQ licences"; texts["licence_text_22"] = "List of all licences you generated in past. All files are available to download."; texts["licence_text_47"] = "Unpack generated licences files from ZIP archive, copy them to directory SafeQ/conf/licence and restart SafeQ server service."; texts["licence_text_24"] = "Activation key"; texts["licence_text_54"] = "Date from"; texts["licence_text_55"] = "Date to"; texts["licence_text_23"] = "Your history is empty or search result don't match any record..."; texts["licence_text_25"] = "Customer"; texts["licence_text_49"] = "Search"; texts["licence_text_50"] = "Cancel filter"; texts["lic_date"] = "Date"; texts["page"] = "Page"; //EOB: licence history //licence template texts["licence_text_28"] = "Licence templates"; texts["licence_text_29"] = "List of licence templates for part no."; texts["licence_text_30"] = "Part no."; texts["licence_text_31"] = "Template"; texts["licence_text_32"] = "Licence download log"; texts["licence_text_33"] = "There is no defined template or search result don't match any record..."; texts["licence_text_34"] = "Last change"; texts["lictmp"] = "Template list"; // EOB: licence template function applyResources() { var temp = document.getElementsByTagName("*"); for (var i=0; i